Support

Contact support

Dedicated support response target: within 24 hours

Use this page for setup discussions, workflow questions, AI token planning, billing questions, reservation support workflows, purchasing coordination workflows, or product support. Submitting the form opens your mail client with the request details prefilled for support@flow-pilot.me.

Contact details

Support channels

Keep your order number, purchase email, and a concise description ready when contacting support.

Customer support

Email support@flow-pilot.me

Phone +86-13916562121

Business inquiries Website support form

Support route Available

Dedicated response target Within 24 hours

Refund issues Review policy first

Billing issues

Include the date of charge, amount, and purchase email so the team can review the payment quickly.

Access issues

Include your account email, license details, and the exact problem you are seeing during provisioning, onboarding, or login.